Frequently Asked Questions - Business

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  • I’ve submitted a rebate application some time ago but have heard nothing back?

    The average processing time for rebates is 6-8 weeks. If the rebate is approved, your electricity account will be credited and the next bill will be noted with the rebate program, and amount of the rebate. If the rebate is not approved, we will notify you in writing, either by mail or email depending on how the rebate was submitted.

  • How much money can you save for each degree that you turn down the thermostat?

    How much you save depends on how warm you keep your home and therefore on how much energy you consume for heating. Generally you can expect to save about two percent on your energy bill for every degree Celsius you set back your thermostat.

  • What does the term “R-value” mean?

    R-value is a measure of how well a material resists the passage of heat. The higher the R-value, the slower the rate of heat transfer through the insulating material and the more effective insulation is in keeping the home warm in winter and cool in summer. Insulation should always be judged by R-value rather than inches, as different insulation materials have different R-values per inch of thickness.

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  • Does my business qualify for a custom incentive?

    If your business has a commercial account, you may qualify for an incentive. Please contact us before starting your project to see if you qualify.

  • What incentives are available for my business?
  • I own my own business. Are there useful tips to help me save energy and reduce my electricity costs?

    Most smart businesses strive to keep their costs low — and that includes saving on energy.  Many of the standard household conservation tips on our website are also applicable to businesses. LED bulbs work in desk lamps and table lamps, and a computer monitor left on wastes just as much in an office as a teen’s bedroom.

    The following are additional ideas that businesses should consider to help reduce energy costs:

    • Install occupancy sensors in areas like storerooms and warehouses.  These can save up to 40% on associated energy costs by turning lights on and off when someone enters and leaves a room. You can also get a takeCHARGE rebate when you install occupancy sensors.
    • Install aluminum reflectors on fluorescent tube light fixtures to increase the effectiveness of lighting.  This often allows for lower wattage and/or fewer bulbs.
    • Replace traditional EXIT signs (which by law must be lit 24 hours a day) with newer light emitting diode (LED) signs or retrofit kits.  You’ll be replacing an energy waster of up to 30 watts with as little as 2 watts and can get a $20 rebate.
    • Turn equipment off.  Contrary to what some people may think, computers, monitors, photocopiers and appliances all consume more energy if you leave them running instead of turning them on and off.  You will see real savings if you turn them off at the end of the day and for extended periods like weekends and holidays.
    • Buy ENERGY STAR® computer systems, monitors and electronic products. The ENERGY STAR® label identifies the most energy efficient products available.
    • Lower room temperature set points during un-occupied periods such as evenings and weekends. A programmable thermostat will achieve this automatically – Just set it and forget it! Programmable thermostats are also eligible for
    • Keep ducts and heaters free from obstruction.
    • When buying or replacing fluorescent lighting, use high efficiency T8, T5 or tubular LED’s.