Frequently Asked Questions - Rebates

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  • I’ve submitted a rebate application some time ago but have heard nothing back?

    The average processing time for rebates is 6-8 weeks. If the rebate is approved, your electricity account will be credited and the next bill will be noted with the rebate program, and amount of the rebate. If the rebate is not approved, we will notify you in writing, either by mail or email depending on how the rebate was submitted.

  • How much money can you save for each degree that you turn down the thermostat?

    How much you save depends on how warm you keep your home and therefore on how much energy you consume for heating. Generally you can expect to save about two percent on your energy bill for every degree Celsius you set back your thermostat.

  • What does the term “R-value” mean?

    R-value is a measure of how well a material resists the passage of heat. The higher the R-value, the slower the rate of heat transfer through the insulating material and the more effective insulation is in keeping the home warm in winter and cool in summer. Insulation should always be judged by R-value rather than inches, as different insulation materials have different R-values per inch of thickness.

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  • How long does it take to process a rebate?

    Rebates are processed within approximately 6-8 weeks.

  • Am I able to receive a rebate for a residential property I own that is currently rented to tenants?

    Yes, for all residential programs except Instant Rebates, the homeowner is the only person eligible to receive a takeCHARGE rebate.

  • I heat my home with oil, what programs am I eligible for?

    Customers heating their homes with oil or wood are eligible to participate in the HRV and Instant Rebate programs. If an additional heating source is used, and your home has a minimum annual electricity usage of 15,000 kilowatt hours (kWh) you may also qualify for the insulation and thermostat rebates.

  • My home was just recently built, does it qualify for a rebate?

    New homes are eligible for the HRV, Thermostat and Instant Rebate programs. Homes connected to the electrical grid on or after January 1, 2014 are no longer eligible for the Insulation Rebate program due to changes in the National Building Code which requires all new homes in Newfoundland and Labrador to have higher levels of insulation.

  • What type of insulation material qualifies for a rebate?

    board, loose fill blown in, and spray foam. Check out the Insulation Rebate page for more detail on minimum R-value requirements in different areas of the home.

  • Why are certain LEDs eligible for the Instant Rebate Program and others not?

    LEDs are the most energy efficient choice when it comes to lighting for your home. We recommend choosing ENERGY STAR® certified LED bulbs, because products carrying this label have to meet high standards for efficiency, lifespan, and light quality. These bulbs will have lower chance of being defective, and will generally last longer without having to be replaced. For these reasons, we only provide a rebate on ENERGY STAR certified bulbs.

  • How do I apply for a rebate for my home?

    For all residential rebate programs except the Instant Rebate Program, you will need to fill out an application and provide a copy of your receipt confirming payment.

    You can fill out the application online and upload images of your receipt, or print the application form from our website, attach the receipts and forward it by mail. The application and online form can be found on the individual program pages of the takeCHARGE website

    During Instant Rebate Program campaigns, you will receive the rebate automatically at the cash when you purchase eligible products at participating retailers, and no application is required.

  • I’ve submitted a rebate application some time ago but have heard nothing back?

    The average processing time for rebates is 6-8 weeks. If the rebate is approved, your electricity account will be credited and the next bill will be noted with the rebate program, and amount of the rebate. If the rebate is not approved, we will notify you in writing, either by mail or email depending on how the rebate was submitted.