Frequently Asked Questions - Appliances

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  • I’ve submitted a rebate application some time ago but have heard nothing back?

    The average processing time for rebates is 6-8 weeks. If the rebate is approved, your electricity account will be credited and the next bill will be noted with the rebate program, and amount of the rebate. If the rebate is not approved, we will notify you in writing, either by mail or email depending on how the rebate was submitted.

  • How much money can you save for each degree that you turn down the thermostat?

    How much you save depends on how warm you keep your home and therefore on how much energy you consume for heating. Generally you can expect to save about two percent on your energy bill for every degree Celsius you set back your thermostat.

  • What does the term “R-value” mean?

    R-value is a measure of how well a material resists the passage of heat. The higher the R-value, the slower the rate of heat transfer through the insulating material and the more effective insulation is in keeping the home warm in winter and cool in summer. Insulation should always be judged by R-value rather than inches, as different insulation materials have different R-values per inch of thickness.

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